Information and Resources on COVID-19 (Coronavirus)

Information and Resources on COVID-19 (Coronavirus)

Below is a collection of resources for NY-14 constituents gathered from the City, State and federal government related to COVID-19.

The Congresswoman also sends out a weekly newsletter with the latest updates on COVID-19. Sign up here for the English version, and here for the Spanish version.

Our office is also honoring members of the NY-14 community who have gone above and beyond to help their neighborhood and our district during this time. Please fill out this form if you would like to nominate  any NY-14 constituents for their service. 

The Congresswoman would also like to extend her condolences to our community members in the Bronx and Queens who have lost loved ones to COVID-19. If you’re comfortable, you can share your information here.

NY-14 constituents can contact our office with any additional questions by calling 718-662-5970 or by sending a message HERE.



Unemployment Benefits


Economic Relief Programs


Testing and Contact Tracing


What to Do if You or Your Loved One Have COVID-19


Reopening and Workplace Rights


Rent Freeze and Tenants Rights


How to Demonstrate Safely During COVID-19


What Congress is Doing

      Stimulus Checks

      Unemployment Insurance


Information and Resources for Immigrant Communities


PPP and Other Small Business Resources


Economic Relief Programs from the City and State


Workplace Rights, including information about how to file safety complaints


Mental Health Care


If You Lost a Loved One to COVID-19


Delays with Postal Delivery


Resources for Seniors


Schools & Remote Learning


How You Can Help


Reporting Hate Crimes


Travel Warnings


Resources in Other Languages


Additional Information


En Español




On May 15, Congress passed a major relief bill - the HEROES Act - to extend unemployment at $600/ week through January 2020 and to provide other relief measures. Regrettably, Majority Leader Mitch McConnell declined to bring up this bill in the Senate for twelve weeks, and the Trump administration walked away from negotiations with House Democrats in early August.


Though the President has passed an executive order which would extend federal unemployment benefits at $300/week, with the option for states to kick in an additional $100/week, it remains unclear whether or not the President will be able to legally or logistically implement his order. 


We know the lapse of pandemic unemployment assistance is devastating for many of you, so we’ve included some resources in the following section that we hope will be helpful.




Public Benefits: The City has compiled this comprehensive list of public benefits, so you can see what you see for what you may be eligible. It’s available in multiple languages.

Financial Counseling: New York City Financial Empowerment Center counselors are also available to support those experiencing financial challenges. Book an appointment at

Emergency Cash Assistance: The City’s "One Shot Deal" emergency assistance program helps people who can't meet an expense due to an unexpected situation or event. To apply and learn more, see here.

Help Finding a Job: The City has organized open job opportunities here. Other listings compiled by the Fund for Public Health are available here.

Financial Planning After a Job Loss: The IRS has created this FAQ to answer your questions about tax planning and withdrawing from a pension/ retirement account after a job loss.

Health Insurance: New Yorkers who are without health insurance should apply now through the state’s health insurance exchange. If you lost employer coverage, you must apply within 60 days of losing that coverage. Because of a loss of income, New Yorkers may also be eligible for Medicaid, the Essential Plan, or Child Health Plus.To find a health care provider, call 844-692-4692 or 311, regardless of immigration status, insurance status, or ability to pay.

Utility Payments: The Governor directed the New York State Department of Public Service to suspend public utilities from cutting off service - including power and heat - to customers affected by COVID-19.  For more information, please call the state’s  24-Hour Coronavirus hotline: 1-888-364-3065.

Student Loans: New York student loan borrowers should visit the Department of Financial Services' website for more information about available student loan relief. Available relief includes 90 days of deferred monthly payments, waived late fees, no negative reporting to credit agencies and enrolling eligible borrowers in available long-term assistance programs.

Freelancers: If you're facing nonpayment issues, file a complaint here

NYCHA: NYCHA residents may qualify for a rent reduction based on rent hardship if all the following conditions are met: there is at least a 5% reduction to gross income; current rent is more than 30% of the net household income; reduction in income has lasted at least two months. For more information, go here.

Tenants concerned about eviction: Call 311 and ask for the Tenant Helpline. The moratorium on evictions in New York State has been extended to September 4th. 


Food/Grocery Assistance: Free meals are now available to anyone in New York. The city has 435 sites spread out around the five boroughs where people can get breakfast, lunch, and dinner all to go, free of charge. To find a location near you click here or text "NYC FOOD" to 877-877.

You can also apply for food assistance benefits and view a map of food pantries and community kitchens here.

The City has created the GetFoodNYC food delivery program to provide food for coronavirus (COVID-19)-vulnerable and food-insecure New Yorkers not served through existing food delivery programs. Find out more information here. 

Every NYC public-school family will also receive $420 loaded onto a card for groceries as part of a program known as Pandemic-EBT. No sign-up is required. All families of NYC public school children, regardless of your immigration status, income, or employment, will receive this money. If you already have an EBT card or a Medicaid card, the money will automatically be added to your card. If you don't have an EBT card, you'll receive one in the mail in the coming weeks. For more go to



It is critical that all NY-14 constituents continue to take prevention efforts seriously, in order to prevent a second wave of infections.  All New Yorkers are also officially required to wear a face-covering in public and when they cannot maintain 6ft distance from others. You must also wear face coverings on public transport and while taking private transport or riding in for-hire vehicles. See here for more information on face coverings.

Testing is also critical to preventing a second wave. COVID-19 testing is now available to ALL New Yorkers. And, all New Yorkers should get tested now, whether or not you have symptoms or are at increased risk.The test is safe, free, confidential and easy. It's also critical to our re-opening and preventing a second wave. Find a testing site near you here: You do not need insurance.


If your first COVID test is negative, you should get tested again if you

      are concerned about possible exposure

      have spent time in a large crowd

      have had exposure to someone with confirmed or possible COVID-19

      have symptoms

      work in a congregate setting like a nursing home or shelter are planning to visit someone at high risk for severe COVID-19 illness

All New Yorkers’ are asked to participate in the City and State’s contact tracing program. Contact Tracers work with people who have tested positive for COVID-19 to identify people they have had contact with and let them know they may have been exposed to the disease.

If you get a call from “NYS Contact Tracing” (518-387-9993), Test+Trace, or a 212 number, PLEASE answer the phone. Answering the phone will keep your loved ones and community safe. All calls are confidential and private. Learn more here.



Do not call 911 or go to the ER unless it is a medical emergency. If your symptoms are mild or you’re asymptomatic, start by calling your healthcare provider. If you do not have a healthcare provider,  call 311 or 1-844-NYC-4NYC. You will be connected with a health care provider regardless of immigration status, insurance status, or ability to pay.

Do not go to a health care center without first calling. If you suspect you may have COVID-19, you should also not arrive at any health care center without first calling ahead. When you ultimately do go, put on a facemask before you enter the healthcare facility. These steps will help the healthcare provider’s office to keep other people in the office or waiting room from getting infected or exposed.

My apartment is overcrowded and self-quarantining is very difficult. What should I do? The City of New York's COVID-19 Hotel Program provides select individuals and groups (e.g., healthcare workers) a place to stay to reduce the spread of COVID-19. To determine if you are eligible and make a reservation go to

Need a healthcare provider? Call 844-692-4692 or 311, regardless of immigration status, insurance status or ability to pay.

Fill out NYC COVID-19 Engagement Portal: This City website is intended for individuals, or those authorized to report on behalf of individuals, who have recently met any of the following criteria:

      Experienced symptoms of COVID-19

      Tested positive for COVID-19

      Have come into contact with someone who may have COVID-19

      Currently in quarantine

This website is designed to provide you with information about COVID-19 and help the City track the status of infections across the City. You can enter your information here.




New York City will enter Phase Four as of Monday, July 20  - though indoor activity at malls, restaurants or cultural institutions will not be permitted. Read more about Phase 4 here.


If you feel your office is not following proper guidelines, you can call 311 and ask for “Business Reopening Complaint” or the "Worker Protection Hotline.” Be as specific as possible about the problem. You can report anonymously.


You can also call the New York State Attorney General’s Office at (212) 416-8700 or Additionally, you can file a complaint through the Governor’s office.





The City of New York has compiled recommendations for how to demonstrate safely in English and in Spanish.



There is a moratorium on evictions through September 4.


The City is ready to receive applications for emergency rental assistance for those in need and in most cases the entire process can be done without a visit to a local benefits office.


If a tenant receives an eviction notice, they can determine their eligibility for free legal services by calling the nonprofit Housing Court Answers - (718) 557-1379. 


Tenants concerned about eviction can call 311 and ask for the Tenant Helpline or go to the website of Mayor’s Office to Protect Tenant.





The IRS maintains the most up to date FAQ regarding stimulus checks (aka Economic Impact Payments), including how to get a status update on its delivery and what to do if your stimulus check is less than expected or if you believe you’ve received a stimulus check in error. You can access it here.


If the FAQ does not answer your question, the IRS created a special phone line for taxpayers with questions about their stimulus checks: 800-919-9835.





The state maintains the most up to date FAQ on unemployment insurance, including what to do if you have filed your claim and not received a phone call from the state within 72 hours. You can see it here.






The CARES Act only provided stimulus checks to U.S. adults with Social Security Numbers (SSN) are eligible for cash assistance.  This includes green card holders, H-1B visa recipients, and DACA recipients.


Unfortunately, this leaves out a great many in our immigrant community. For example, if you are a U.S. citizen and you file your taxes jointly with a partner who does not have an SSN,  you are not eligible for cash assistance nor is your child, regardless of your child’s documentation status.


On May 15, Congresswoman Ocasio-Cortez voted in support of the HEROES Act which would make stimulus checks available to all U.S. adults with Individual Taxpayer Identification Number (ITINs). Regrettably, Majority Leader Mitch McConnell has declined to bring up this bill in the Senate.


Here are some city, state, and federal resources for which the undocumented community does qualify:


Unemployment Insurance: If you have valid work authorization and are unemployed or underemployed that is related to COVID-19, you are eligible for Unemployment Insurance or Pandemic Unemployment Assistance​. This includes DACA/TPS recipients. Unfortunately, undocumented immigrants are not eligible for unemployment insurance under State law. Additional information can be found here.


Testing: The Families First Coronavirus Response Act made coronavirus tests free, including for the uninsured and the undocumented.


Health Care: The City will provide medical care no matter what your immigration status is and whether you can pay for it or not. Seeking or using healthcare services related to COVID-19 will NOT impact your ability to apply for a green card or citizenship. U.S. Citizenship and Immigration Services has stated that medical care related to COVID-19 – including preventive care, testing, and treatment – will not be held against you in a “public charge” test. The Federal Government has also issued a directive temporarily stopping immigration enforcement at or near health care facilities, including hospitals, clinics, urgent care, and doctors’ offices.


Healthcare workers should also not ask you about your immigration status. However, if they do, you can refuse to provide this information and you can tell them you have a right to be treated.


Everyone has a right to an interpreter at no-cost when seeking medical care. You may request language interpretation directly from the healthcare staff.


If you need help finding a doctor or getting medical care, call 311.


You can get help accessing health insurance. Help is available regardless of immigration status and in many languages. Visit NYC's Office of Health Insurance Services or call 311. You can also text CoveredNYC to 877-877 to communicate in English. Text SeguroNYC to 877-877 to communicate in Spanish.


Mental Health: COVID-19 is stressful for all of us. Make sure you’re taking care of yourself mentally and physically. If you’re anxious, stressed, or depressed about what is happening and find it difficult to function well, help is available from NYC Well. Call 1-888-NYC-WELL to speak to trained counselors for FREE. You can also text “WELL” to 61573 or chat online at


Working Conditions:  Under federal law, all workers - even those who are undocumented - have a right to a healthy and safe workplace; a right to information; a right to training by the employer about how to safely perform the work; and a right to report unsafe working conditions. Finally, federal law protects workers against retaliation for asserting their rights. If you feel your workplace is putting you at risk for contracting COVID-19 or otherwise violating labor laws, you can call the New York State Attorney General’s Office at (212) 416-8700 or


Nutrition Assistance:  The Families First Coronavirus Response Act also allocated $1 billion to addressing food insecurity via SNAP, WIC, and food banks. To find food assistance near you, call the USDA National Hunger Hotline 1-866-3-HUNGRY/1- 877-8-HAMBRE.  Undocumented immigrants are also eligible for WIC - a program for pregnant women, children under 5 and their mothers. You can call 311 and ask for WIC assistance or call  844-540-3031.


Legal Assistance: Immigrants and refugees can continue to access free legal assistance and other services through ONA’s statewide network of providers, even remotely. Call the confidential, multilingual NYS New Americans Hotline at 1-800-566-7636 to be connected to a provider. Immigration legal services hotline - can speak directly with an immigration lawyer if needed 1-800-354-0365 Action NYC phone number


English Language Classes: In response to COVID-19, the Mayor’s Office of Immigrant Affairs’ We Speak NYC program, a free English language learning program that provides civic-focused instruction through videos centered on topics relevant to immigrant New Yorkers, will be offering online conversation classes.  Register Here to sign up for a class, get reminders, and educational materials, or click here to check out different class times and drop in!


DACA Renewal: If you live in NYC and need to renew your DACA, the Mayor’s Office of Immigrant Affairs (MOIA) is encouraging New Yorkers to do so by calling ActionNYC at 1-800-354-0365. ActionNYC will provide application assistance remotely.



Also of note for the immigrant community: in response to COVID-19, President Trump signed an executive order stopping the entry of people seeking to immigrate permanently.  The restriction applies only to people who were outside the United States as of 11:59 PM on April 23, and don’t yet have a valid immigrant visa.


There are some exceptions. This executive order does not apply to :


      Physicians, nurses, and healthcare workers and their spouses and children

      EB-5 immigrants

      Spouses and children of US Citizens

      Prospective adoptees

      Individuals who would further law enforcement objectives

      Members of the Armed Forces and their spouses and children

      Iraqi/Afghani Special Immigrants and their spouses and children

      Individuals whose entry is deemed ‘in the national interest’


Immigrants may still seek protection through asylum, withholding from removal due to a chance of being persecuted back in their home country, or under the Convention Against Torture.



Additional Information for Immigrants:

The City put together a resource guide specifically for immigrant communities during the COVID-19 pandemic, including information on financial assistance.


New Yorkers who have concerns or questions about public benefits and immigration can also call the ActionNYC hotline at 1-800-354-0365, or 311 and say ‘ActionNYC,’ Monday to Friday from 9:00 am to 6:00 pm for free, safe immigration legal help.


For more information and to what other state programs you may be eligible for, please go to the state’s webpage on Coronavirus here.  You can also send the state a question online here.  Or call the state’s 24-Hour Coronavirus hotline: 1-888-364-3065.


To see which city programs you may be eligible for, please call 311 or go to the City’s Coronavirus webpage here.




The City is providing 2 million pieces of PPE to small businesses citywide. Find a distribution partner near you here.


The City also created a Small Business Restart Hotline  - call 888-SBS-4NYC or 888-727-4692


Other critical information for small businesses, including trainings and webinars on reopening, are available at


The City has also created The Open Restaurants program to assist existing street-level establishments that have been authorized to re-open under Phase 2 and want to use outdoor areas on a temporary basis.  Go to for more information.  The City has also created this FAQ for restaurant owners.


The City’s Department of Small Business Services also operates the Commercial Lease Assistance Program, which can help review leases to determine what a business’s rights and obligations are, negotiates payment plans for arrears, etc.





If you’re feeling anxious, stressed or, overwhelmed, you can connect with the NYC WELL's confidential helpline: Call 888-692-9355, text "WELL" to 65173 or, chat online at  NYS Mental Health Hotline: 1-844-863-9314 (to schedule a free appointment).


The state is also partnering with Headspace, a global leader in mindfulness and meditation, to offer free meditation and mindfulness content for all New Yorkers as a mental health resource for residents coping with the unprecedented public health crisis. New Yorkers can access a collection of science-backed, evidence-based guided meditations, along with at-home mindful workouts, sleep, and kids content to help address rising stress and anxiety at


The NYS Office of Mental Health is providing a first-in-the-nation program to help New Yorkers affected by the pandemic. The program, called Coping Circles, consists of free six-week support group sessions, facilitated by volunteer licensed mental health professionals, that are available to all New Yorkers ages 18 and up. Most Circles are open to the general public but if there is demand, Specialized Circles will be available for healthcare workers and first responders, survivors of COVID-19 infections, those who have experienced job loss due to COVID-19, and those who have experienced loss of a loved one to COVID-19. New Yorkers interested in participating in a Coping Circle can learn more here.





My family is now struggling financially due to the loss of a loved one. Is there help available from the federal government?

Yes. If the head of your household died due to COVID-19, your family is eligible for Pandemic Unemployment Assistance. You will receive an extra $600 per week on top of the weekly benefits offered by New York state, through the end of July. That amounts to a total of $1,104.  You are eligible for a total of 39 weeks of unemployment, though, after July, the weekly payment will be reduced to $504/ week.


You can apply online or call 1-888-209-8124. 


Are there resources available to help with burial expenses?

Yes,  low-income New Yorkers can receive up to $1,700 to meet funeral expenses for a deceased low-income New York City resident family member or friend.  Learn more about eligibility requirements here or call 718-473-8310.


The application and supporting documents may be submitted by email at or by fax at 917-639-0476 or in person at 33-28 Northern Boulevard, 3rd Floor Long Island City, New York 11101 (though the office is only open on Wednesdays).  A list of supporting documents is available here.


This application must be completed and submitted within 120 days of the date of death of the individual (decedent) for whom a burial allowance grant is requested.


I’m having a hard time getting a death certificate.

If you have questions about the death certificate process or concerns about delays, you can call the Health Department at 347-396-7962, and funeral directors can contact the Burial Desk at 212-788-4545. Questions can also be answered via DOHMH chat or, via email at Death certificates can be ordered online.


Where can I access grief counseling?

It is natural after the loss of a loved one to feel anxious, stressed, or overwhelmed. You can connect with the NYC WELL's confidential helpline by calling 888-692-9355, texting "WELL" to 65173 or chatting online at 


You can also call the New York State's COVID-19 Emotional Support Helpline at 844-863-9314 to talk to specially trained volunteer professionals. They will be there to listen, support, and offer referrals from 8 a.m. to 10 p.m., seven days a week.


Are there any restrictions on funerals or burials during COVID-19?

There are no restrictions or other guidelines on the handling or disposition of remains - your loved one can be cremated, embalmed, or buried according to your family’s preference.  However, families are encouraged to limit the size of funerals and rituals which involve touching the deceased is discouraged. You do need to obtain a death certificate to hold a funeral - you can request an NYC death certificate online or by mailing a copy of the certificate application. For more information, the City has compiled a detailed guide for funerals and burials.


My loved one was overseas when they passed away. How can I bring them home?

When a US citizen dies outside the United States, the deceased person’s next of kin or legal representative should notify US consular officials at the Department of State by calling 1-888-407-4747. Consular personnel are available 24 hours a day, 7 days a week, to assist US citizens for overseas emergencies. If a family member, domestic partner, or legal representative is in a different country from the deceased person, he or she should call the Department of State’s Office of Overseas Citizens Services in Washington, DC, from 8 am to 5 pm Eastern time, Monday through Friday, at 888-407-4747 (toll-free) or 202-501-4444. For emergency assistance after working hours or on weekends and holidays, call the Department of State switchboard at 202-647-4000 and ask to speak with the Overseas Citizens Services duty officer. In addition, the US embassy closest to or in the country where the US citizen died can provide assistance.


Can death certificates still be processed and delivered to funeral homes or families even if final arrangements have not been made?

Yes. Death Certificates are available once the death has been reported and the case has been registered. This means if a decedent is being held in a morgue for longer than usual without a set burial or cremation date, a death certificate can still be ordered.




Many of you are experiencing delays with mail delivery. Unfortunately, this is due to a lack of federal funding for the United States Postal Service (USPS) and other challenges related to COVID-19. To address this, the Congresswoman fully supports the Protect Our Post Offices Act (H.R. 6425), which provides emergency funding for the USPS and prevents further attempts to privatize it. During these uncertain times, it is more important than ever to support USPS and ensure its survival for generations to come.


Below we’ve listed some Frequently Asked Questions about postal delivery during COVID-19. For more, go to 


In some parts of the country does the USPS now have an every other day delivery policy?

No, it is still the USPS policy to maintain current delivery schedules nationwide. However, due to COVID-19 and employee availability, there may be temporary delays to some mail delivery.


My post office has been closed for the past few weeks - when will it reopen and how will I get my mail in the meantime?

To inquire about delays with your specific delivery, find your postal office here and give them a call.



What steps is the USPS taking to clean/sanitize mail?

Current Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidance continues to indicate there is no evidence the virus is spreading through the mail. According to WHO, the likelihood of an infected person contaminating commercial goods is low, and the risk of catching the virus from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low. This guidance remains true for mail transport equipment.


How are USPS protecting themselves from COVID19 exposure?

All Postal Service employees are now required to wear cloth face-coverings or masks where they are mandatory in support of local or state face covering directives or orders, like in New York, and in all facilities where social distancing cannot be maintained.

In addition to face coverings and social distancing, Postal employees are advised to follow these CDC recommended prevention methods:

      Avoid close contact with people who are sick.

      Avoid touching eyes, nose, and mouth with unwashed hands.

      Stay home when sick.

      Cover coughs and sneezes with a tissue, then throw the tissue in the trash.

      Clean and disinfect frequently touched objects and surfaces.

      Wash hands often with soap and water for at least 20 seconds.

      Use a 60-percent or higher alcohol-based hand sanitizer.




The City is connecting older New Yorkers who are feeling isolated with friendly volunteers to talk with over the phone. Call 212-AGING-NYC (212-244-6469).


Grab and go meals are no longer available at senior centers - instead, meal delivery is now available in all five boroughs. Seniors should call their local senior center for more information if they haven’t already received meals. They can also call DFTA's Aging Connect at 212-AGING-NYC (212-244-6469) or 311.


Are you concerned that a family member of yours isn't getting proper care in a nursing home? If so, we encourage you to file a complaint by calling 833-249-8499 or by visiting


Invisible Hands is also helping connect volunteers and individuals in need during this crisis. You can request a volunteer to help deliver groceries and supplies here.




NYC schools will not fully reopen in the fall - though learning will take place 5 days/week. The exact model will be left open to each school - but most students will come to school 2 days/week and be remote 3 days/week. Students will have lunch in their classrooms instead of cafeterias, and schools are being cleaned nightly.

Any family can also choose all-remote learning, for any reason.

Schools will select which one of the five possible models they are adopting and send specific student schedules in August.


More information is available here.



Please visit the City’s website for all the ways NYers can get and offer help with all issues related to COVID-19.  The State has provided a list of other ways everyone can help here.  For donations, please call 1-833-NYC-0040.


The First Responders Fund has been created to assist COVID-19 health care workers and first responders with expenses and costs, including child care. Donations can be made electronically or by check sent to Health Research, Inc., 150 Broadway, Suite 560, Menands,

NY 12204. Please specify the donation is for "COVID-19 NYS Emergency Response."




There is no excuse for racism. There is no ethnic group at an inherently greater risk of contracting or spreading the virus.

If you are the victim of a hate crime or witness what you believe to be a hate crime, please call 911 or visit your nearest police precinct. NYPD officers will not ask about the immigration status of anyone seeking assistance or help to report a crime.

If you experience any discrimination, dial 311 and ask for the Commission on Human Rights. To file a complaint with the state, go here.



Governor Cuomo, New Jersey Governor Phil Murphy and Connecticut Governor Ned Lamont yesterday announced a joint incoming travel advisory that all individuals traveling from states with significant community spread of COVID-19 quarantine for a 14-day period from the time of last contact within the identified state.  This quarantine applies to any person arriving from a state with a positive test rate higher than 10 per 100,000 residents over a 7-day rolling average or a state with a 10% or higher positivity rate over a 7-day rolling average. The full list of states is available here.

The State Department has issued a Level 4 Global Health Advisory. The Department of State advises U.S. citizens to avoid all international travel due to the global impact of COVID-19. In countries where commercial departure options remain available, U.S. citizens who live in the United States should arrange for an immediate return to the United States, unless they are prepared to remain abroad for an indefinite period.

If international travel is unavoidable, or travelers are already overseas, you are urged to enroll in the Smart Traveler Enrollment Program (STEP) to receive Alerts and make it easier to locate you in an emergency. You should also take the additional steps outlined here.

Constituents should also avoid non-essential domestic travel and travelers should be prepared for the possibility of travel restrictions with little or no advance notice.





You can call 311 with any questions and assistance will be available to you in many languages.


To get regular updates on the latest developments regarding COVID-19; Text COVIDESP to 692-692 for updates in Spanish.





The Congresswoman sends out a weekly newsletter with the latest updates on COVID-19. Sign up here for the English version, and here for the Spanish version.

Text COVID to 692-692 to get real-time updates from the City. Sign up here to get real-time email updates from the State.

The New York City Health Department has a Coronavirus webpage here.  The New York State Health Department has a webpage on Coronavirus here.

You can send the state a question online here.


The state also has a 24-Hour Coronavirus hotline: 1-888-364-3065.


If you are experiencing domestic abuse or otherwise in an unsafe living situation, there is help.  The NYC Domestic Violence Hotline is 1-800-621-4673 (HOPE). You can also visit any NYC Family Justice Center to get free and confidential assistance. If you are in an emergency, call 911.


NYC Survivor Resources is providing up-to-date information about resources for those who are being harmed or feel unsafe in the NYC area. NYC Survivor Resources offers counseling, legal support, and additional sources of assistance by county. If you are experiencing an emergency, please dial 911. If you need immediate support over the phone, call the domestic violence hotline by calling 1-(800)-621-HOPE (4673).


During this crisis, New Yorkers with disabilities can reach out on Twitter to @NYCDisabilities, 311 or visit for more information. Deaf New Yorkers can also connect via video phone at 646-396-5830.


Plan ahead for your pets in the event of a medical emergency. See here for more information. Also see here for general information about pets and COVID-19.


If a loved one is missing due to COVID-19, New Yorkers should file a report at People without internet access can file a report by calling 311 or 212-NEW-YORK (212-639-9675) from outside New York City.


The CDC and WHO provide regular updates on the virus and safety information for the public and healthcare professionals. You can sign up for the CDC's email updates here. You can sign up for the WHO's email updates here.


The LGBT Center’s Information and Referral Team is continuing to offer virtual front desk services, where they can answer questions relating to food, health insurance, housing, and more. You can reach out to them via phone (212-620-7310) or via online chat Monday - Saturday from 9 A.M. to 10 P.M. and on Sunday from 9 A.M. to 9 P.M.


The LGBT Center is also continuing to provide one-on-one remote mental health counseling sessions, virtual recovery groups, youth support groups, and more. Information on all of the LGBT Center’s virtual programs can be found here.